Frequently asked.
Quick answers to the questions we hear most often. Don't see yours? Call 201-870-2540.
How do I make a reservation?
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Book online via our reservation widget, call 201-870-2540, or email reservations@mycarishere.com. Reservations can be made up to 90 days in advance — minimum 12 hours before service.
What's included in the quoted price?
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The base fare quoted online or by phone. Tolls, parking, waiting time beyond the grace period, gratuity, and optional add-ons (meet-and-greet, baby seats) are billed separately and disclosed up front.
How does airport pickup work?
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We verify your arrival time with the airline and track your flight in real time. Choose curbside pickup or inside meet-and-greet at baggage claim. Domestic pickups include a 30-minute grace period; international pickups include 45 minutes.
Do you offer corporate accounts?
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Yes. Corporate accounts include consolidated monthly billing, dedicated dispatch, and volume pricing. Mid-to-large accounts pay only a $2 voucher fee instead of a 20% service charge.
What is your cancellation policy?
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Black car reservations: cancellations accepted within 4 hours of pickup. My Car Is Here service: within 48 hours. Deposits are non-refundable.
What if my flight is delayed?
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We monitor your flight automatically and adjust the pickup time at no charge — just notify us of major schedule changes when you can.
Are gratuities included?
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Prepaid and corporate rides include a 15–20% gratuity. Cash tips are otherwise at your discretion.
Do you provide child seats?
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Yes, on request for an additional $5. We recommend bringing your own if you have a preferred model.
Is there a smoking policy?
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All vehicles are strictly non-smoking. A $75 cleaning fee applies to sedans and $150 to limousines for violations.
What areas do you serve?
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The full NY, NJ, and CT tri-state area, with city-to-city service throughout the Northeast corridor.
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